Returns & Exchange Policy

  1. Fandcy and its Sellers will allow a return for store points or exchange product where you have changed your mind, provided that the item in question is: 
    • returned within 14 days of receiving order;
    • as new and is not used, worn, or opened and has all original packaging and tags
    • in-tact (including any package seals (if any) being unbroken);
    • in a resalable condition; and
    • not damaged in any way.
  2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
  3. To return your item for change or mind, you must follow our returns process, or the returns process of the relevant Seller.
  4. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us or the seller, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
  5. You may be provided with a product exchange, refund or store credit (at our discretion or at the discretion of the Seller) only when the returned product is received.
  6. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
  7. Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.
  8. From 15th June 2020 until further notice, the following products are also excluded from our Change of Mind policy:
    • Toilet paper
    • Paper towel
    • Tissues and serviettes
    • Medicinal (pain relief)
    • Cleaning (Examples: anti-bacterial wipes, sprays and cleaners, disposable
      gloves)
    • Feminine hygiene and incontinence
    • Baby wipes
    • Hand sanitisers

Still have questions? Feel free to contact us.